Apotek 1 Lena – (Lena)

(1/5) We arrived at Lena Pharmacy about five minutes after closing, just as the security grate was being pulled halfway down.I fully understood that the registers would be closed and that we likely wouldn’t be able to purchase medication. However, I was very sick with COVID and asked one of the two staff members whether there was any possibility of getting help. The response I received was an irritated: “Nei. Ser du ikke at det er stengt?” (“No. Can’t you see we’re closed?”).I then switched to English and said, “Okay, but can you tell me if there is another pharmacy nearby?” She replied, “We are CLOSED!” and started walking away.I tried again in Danish, thinking perhaps that would help: I explained that I was not asking her to open the pharmacy, only whether there was another pharmacy nearby. We were tourists and didn’t know where to go. Her response was simply, “Not here!” after which she walked away entirely.At first, I genuinely thought she had gone to ask a supervisor, because I found it difficult to reconcile that behaviour with even basic courtesy—especially from someone working at a pharmacy, a place meant to help people who are unwell. She did not return.After a minute, another staff member noticed me still standing outside and asked what I needed. She was kind and helpful, and informed me of two other pharmacies about 20 minutes away. I thanked her and left.I am genuinely taken aback by the rudeness of the first staff member. I hope management can provide better customer-service training in the future. Unfortunately, I do not know her name, but if I did, I would submit a formal complaint.

(4/5) Veldig hyggelige og hjelpsomme mennesker som jobber ved Apotek 1 Lena, de har en ryddig og oversiktlig butikk hvor det er enkelt å finne frem i hyllene og alle tilbudene deres er godt merket og lett tilgjengelig. Man blir sett når man kommer inn i butikken, betjeningen hilser og hjelper så godt de kan.

(5/5) Hyggelig Apotek!